Exchanges & Returns
Club 826 is proud of its products. We believe in the quality of our goods and will not be happy until you are. Whether it was the wrong fit, the wrong colour or something didn’t feel quite right, we will accept your return providing it complies with our Terms and Conditions.
Exchanging or returning Club 826 Capsules
We’re happy for you to exchange items within any of our capsules you ordered, or the capsules in its entirety. Any item in the capsules may be exchanged for the same item in a different size. We cannot offer refunds for individual items within a capsule although we will allow the return of a complete wardrobe for a full refund. For exchanges, feel free to keep your Club 826 packing cube as we will not be able to provide a new cube with your exchange.
Exchanging or returning individual items
We also offer exchanges and returns on individual item purchases.
Exchanges & Returns – here’s what to do
To ensure an effortless exchange or return, please ensure the following:
You may return items sold by Club 826 within 30 days from the date of delivery for a full refund, on the condition that the item is unused, in the same condition that it was received with tags still attached and in perfect condition, it must not have been worn, washed or damaged. We reserve the right to refuse a return that does not comply with the above conditions.
In the case of items received incorrectly or received damaged or in faulty condition, you will need to notify us with in 14 days at returns@Club826.com. Items that are damaged as a result of normal wear and tear are not considered faulty. We will deal with faulty product on a case-by-case basis and will always ensure that your statutory rights are not affected.
If your exchange or return is rejected, you will be notified by email.
When returning or exchanging goods ensure the package is returned to us, with adequate postage. We recommend that you use a reliable courier and a tracking system as all returned goods remain the responsibility of the customer until they reach Club 826. Customs and duties costs, as well as costs of original shipment will not be refunded.
Please send your package to:
Club 826 Returns, c/o The Brand Hangar, Advantage One, Third Avenue, Bletchley, Milton Keynes, MK1 1DR, UK. Please keep your proof of postage safe, so we can process your exchange or refund as soon as possible.
Please complete the returns slip included in your order with the items being sent back.
Once your return is received, it will undergo a quality review. Please allow up to 7 days for this to be completed.
Exchanges – Once items have passed our quality review the exchange will be processed and couriered out to you at the original delivery address.
Returns – Once items have passed inspection the refund will be processed and a credit automatically applied to your original method of payment within 7-10 working days, this is also subject to your banks processing times
Sale return policy
For items bought online, our standard returns policy applies to both full-priced and sale items.
We always welcome feedback, so feel free to let us know your thoughts so we can continue to deliver great products to you.